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Senior Pre Sales Engineer

Job Description
Ascom (US) Inc. is seeking a Senior Pre Sales Engineer to join our growing team. The Senior Pre Sales Engineer provides expert level input and participates in the marketing, market planning, and technical development of products and services.

The Senior Pre Sales Engineer will provide expert level support to effectively demonstrate our products and services to prospective and existing customers. Support includes quoting, configuring, proposing, and presenting Ascom solutions in conjunction with and/or at the direction of the sales team. This position may also provide basic installation and/or implementation services as a back-up for Ascom’s Technical Services Team. In addition, the Senior Pre Sales position provides expert level input and participates in the marketing, market planning, and technical development of products and services. 


Main Tasks 
  • Work closely with RSD’s and resellers to provide expert internal and external technical support and expert training during pre and post sales of products and solution packages
  • Provide documents for engineering and architectural firms to use for preparing specs that favour Ascom equipment
  • Interface at all levels within a customer’s organization and coordinate highly technical information, business proposals and emerging requirements
  • Provide expert analysis and preparation of quotations and proposals
  • Research to determine customer needs and develop application of product and services
  • Work closely with RSD Team to continuously increase the prospective pipeline
  • Provide expert level feedback to Product Manager of emerging customer requirements and new vertical markets
  • Gather, analyse, and share customer technical information and feedback
  • Maintain up-to-date understanding of industry trends and technical developments
  • Provide expert level remote and on-site support as needed working with Ascom Implementation, TAC, and resellers
  • Ability to travel to sites 50-65% of the time. 

Quality Specific Goals
  • Drive systematic and continuous improvement of owned processes to maximize the global performance and fulfilment of strategies, working cross-functionally with relevant functions
  • Ensure that customer complaints and non-conformities and improvement opportunities in the process are identified and addressed through established continuous improvement work
  • Support the company’s objectives as outlined in both vision and mission statements 
  • Recognize and achieve environmental requirements and goals
  • Conduct own work in compliance with applicable environmental, health and safety regulations and standards

Accountabilities
  • Responsible for supporting the sales team in selling and promoting Ascom products and services. 
  • Provides expert level support to effectively demonstrate our products and services to prospective and existing customers. 
  • This person assists in quoting, configuring, proposing, and presenting Ascom solutions in conjunction with and/or at the direction of the sales team.  
  • Works with the sales and marketing team to develop sales tools to assist our resellers in learning and presenting the Ascom solution portfolio.  
  • Provides technical input for the technical development of products and services

Required Education & Skills
  • Bachelor’s degree.
  • 5+ years Ascom product experience or 5+ years’ experience working with IT, telecom or wireless technology (DECT or 802.11)
  • 5+ years’ experience in a Sales Support role utilizing phone, e-mail and web-based systems
  • 5+ years’ experience with server hardware and Microsoft Windows Server operating systems 
  • 5+ year experience with telecommunications, IT or WLAN
  • 5+ year experience with Desktop Operating systems
  • 5+ year experience with basic IP routing
  • Subject matter expert in two Ascom product lines along with working knowledge in all Ascom products
  • Microsoft Server and Desktop operating systems
  • TCP/IP Networking
  • Wireless Networking
  • Basic telephony knowledge
  • Excellent customer management skills
  • Excellent escalation management skills
  • Excellent interpersonal skills, including verbal and written communications
  • Excellent troubleshooting and problem solving skills
  • Detail oriented, highly responsive and customer focused 
  • Ability to work independently and have a strong social presence with team interaction

Personal Skills 

Since we are an international company and have collaboration with people in different countries, it is important that one has an understanding of cultural diversity. It is fundamental that this candidate has the ability to cooperate and to guide others through mentoring and coaching. This role optimizes time management skills and the ability to plan and prioritize your own work. We also believe that you are able to work independently and like to work process-oriented.  

Working at Ascom  

We offer an open and international environment where personal initiative is both expected and appreciated. Our culture is reflected by the Ascom Way and its six principles: Customer Focus, Accountability & Commitment, Growth, Innovation, Leadership, We are Ascom. Key aspects are to create customer value in everything we do, take calculated risks, be curious and creative, and be passionate and inspire. Ascom is a company where you will be able to engage with all parts of the value stream, from development to sales, manufacturing, supply chain and service delivery. If you are motivated by making a real difference in your work, you are probably one of us.   

Benefits     

Ascom recognizes employees as people with responsibilities outside of the office. There is a true desire to provide optional tools that assist employees in protecting themselves as well as their immediate family.        

Group benefits start with major medical insurance with a national carrier. Dental, Vision, Life and LTD insurances are included at little to no additional cost for employee or family coverage.        

Ascom contributes a majority of the costs for employees to obtain coverage for themselves and their family. We provide employees with an optional 401k plan after 60 days of full time employment.       

These benefits are available to employees that meet the eligibility requirements as stated in each benefits plan document.       

The selection process is starting soon so, apply now!  

Ascom (US) Inc. is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, marital status, family responsibilities, pregnancy, genetic information, protected veteran or military status, and regardless of whether the qualified applicants are individuals with disabilities.   

The Ascom workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation (including any technical assistance with the Ascom Careers website or submission process), whether during the job application, hiring process, or afterwards are selected for an Ascom position, please call 919-535-6151 or contact us via email at tatiana.franco@ascom.com.

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