Implementation Engineer I

Job Description
Ascom (US) Inc. is seeking an Implementation Engineer I to join our growing team. The Implementation Engineer I will provide pre-configuration, remote configuration and support (pre go live), and implement wireless integration solutions for our Ascom products.

Purpose  

The Implementation Engineer I will provide pre-configuration, remote configuration and support (pre go live), and implement wireless integration solutions using Ascom products. This individual will provide technical leadership and hands-on configuration in the Ascom configuration lab and/or at a customer site to install and integrate Ascom products with premise equipment (such as PBX, nurse call, patient monitoring, PLC’s, alarm monitoring, information monitoring and wireless communications). This position is expected to be onsite at customer locations installing Ascom products and working through installation, integration, and configuration issues.  The person filling this position will be trained on Ascom products, integrations with other vendors, and any other technical or non-technical skills required to be successful.  
 
Qualifications:
  • Associates degree or 3 years’ experience working with IT, telecom or wireless technology 
  • Successful completion of the following courses once onboard: IP-DECT Basic; IP-DECT Advanced; UNITE Basic; UNITE Advanced; FreeNET Basic; FreeNET Advanced 
  • 802.11  
  • Microsoft Server and Desktop operating systems 
  • TCP/IP Networking 
  • Wireless Networking 
  • Microsoft Office products 
  • IT/Technical Troubleshooting 
  • Telecommunications administration 
  • IT and TCP/IP administration 
  • Verbal communications (Speaks fluent English presents well) 
  • Written communications (able to efficiently compose formal communication documents) 
  • PC Skills (Microsoft office) 
  • Problem solving  
  • 3 years experience with server hardware and/or Microsoft Windows Server O/S 
  • 3 years experience with telecommunications, IT and 802.11 
  • 2 years experience with Desktop Operating systems 
  • 2 years experience with basic IP routing 
  • 2 years experience SQL server and SQL database implementation and maintenance Responsibilities  Carry out Ascom Professional services including pre-configuration of systems, remote configuration, remote support of Ascom Implementation Engineers, installation, commissioning and analysis of Ascom products and solutions 
  • Support the company’s objectives as outlined in both mission statements and the yearly compensation plan with efficient practices 
  • Technical leadership for Ascom products and solutions 
  • Become an Expert with Ascom technology and integration techniques 
  • Interface with customers and peers to collect information needed to perform professional services 
  • Establish and maintain proficient knowledge of all Ascom products with successful completion of Ascom technical training classes 
  • Use the Ascom US Service Management system to establish customer configuration data after the installation. 
  • Provide input for documents and processes to communicate procedures to improve support efforts 
  • Establish and maintain good knowledge of networking, wireless networking, and associated technology 
  • Provide input (framework or updates) for integration application notes 
  • Incorporate quality and continuous improvement as part of overall job performance; adhering to Ascom’s QMS policies and procedures 
  • Travel time up to 70%. 
  • Other duties as assigned  

Personal Skills
  

Since we are an international company and have collaboration with people in different countries, it is important that one has an understanding of cultural diversity. It is fundamental that this candidate has the ability to cooperate and to guide others through mentoring and coaching. This role optimizes time management skills and the ability to plan and prioritize your own work. We also believe that you are able to work independently and like to work process-oriented.  
 
Working at Ascom 

We offer an open and international environment where personal initiative is both expected and appreciated. Our culture is reflected by the Ascom Way and its six principles: Customer Focus, Accountability & Commitment, Growth, Innovation, Leadership, We are Ascom. Key aspects are to create customer value in everything we do, take calculated risks, be curious and creative, and be passionate and inspire. Ascom is a company where you will be able to engage with all parts of the value stream, from development to sales, manufacturing, supply chain and service delivery. If you are motivated by making a real difference in your work, you are probably one of us.  
 
Benefits     

Ascom recognizes employees as people with responsibilities outside of the office. There is a true desire to provide optional tools that assist employees in protecting themselves as well as their immediate family.Group benefits start with major medical insurance with a national carrier. Dental, Vision, Life and LTD insurances are included at little to no additional cost for employee or family coverage. Ascom contributes a majority of the costs for employees to obtain coverage for themselves and their family. We provide employees with an optional 401k plan after 60 days of full time employment.These benefits are available to employees that meet the eligibility requirements as stated in each benefits plan document.       
 
Ascom (US) Inc. is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, marital status, family responsibilities, pregnancy, genetic information, protected veteran or military status, and regardless of whether the qualified applicants are individuals with disabilities.   
 
The selection process is starting soon so, apply now! 
 
The Ascom workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation (including any technical assistance with the Ascom Careers website or submission process), whether during the job application, hiring process, or afterwards are selected for an Ascom position, please call 919-535-6151 or contact us via email at tatiana.franco@ascom.com. 
Contact Information