Customer Service Reps.

United Drug Supply, Inc
Job Description

United Drug Supply, Inc is an award winning pharmaceutical & medical supply distribution company serving our nation's military facilities. We were recently ranked as one of the top 30 medical/pharmaceutical distributors within the VA. Our Mantra - Be Exceptional & our core values DIGA exemplify the purpose behind what we do. We take value & pride ourselves in serving our nations active duty & veteran population with medicine they need. If you thrive in a startup-small business environment where what you do makes a difference, this might be the position for you.

Effective communication both verbal and non-verbal is essential. The Customer Service Representative must be skilled in incorporating our core values of DIGA - Diversity, Innovation, Growth & Awareness in daily tasks as they will interface with high-level government contractors.

Minimum Qualifications:

  • High School diploma or equivalent is required
  • Some customer service experience is required
  • Intermediate Excel skills required - Excel is used daily in this role
  • Microsoft Office and Outlook experience
  • Must be highly motivated, organized, and eager to help with the attention to detail
  • Military service preferred, but not mandatory

Essential Functions:

  • Process & input customer orders, generate reports & troubleshoot customer inquiries.
  • Actively learning the order processing system and entering orders daily.
  • Providing customers with communications including but not limited to: order confirmations, invoice copies, product alternatives, and tracking information.
  • Verifying credit card information prior to order processing.
  • Ability to pull reports: sales report, open order report, lot expiration report, etc.
  • Staying organized and being able to multi-task. Effective time management is important. You will need to prioritize your tasks and process multiple orders at one time.
  • Troubleshooting customer issues and/or order discrepancies

Job Type: Full-time

Salary: $16.00 to $18.00 /hour

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