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Clinical Application Specialist

Job Description
Ascom (US) Inc. is seeking a Clinical Application Specialist to join our growing team. The Clinical Application Specialist II will be primarily focused on developing, coordinating and conducting end-user training to our customers.The Clinical Application Specialist is responsible for providing a proficient level of Clinical training assistance for Ascom employees and customers. This position will be developing, coordinating and conducting end-user training to support the commissioning of Ascom in-building wireless systems. The CAS 1 is also responsible for providing Clinical Consultation.

Qualifications:
  • Bachelor’s Degree in Nursing preferred; active nursing license2 years’ experience as a clinician in a hospital environment
  • Basic User Training with demonstrated ability to lead and control an interactive class
  • Good verbal communication skills-speaks fluent English and presents well
  • Good written communication skills-able to efficiently compose formal communication documents
  • Medical technology adaptor
  • PC skills-Microsoft Office
  • Good customer management skills
  • Excellent interpersonal skills
  • Basic problem solving skills
  • Detailed oriented and customer focused
  • Able to work independently and have a strong social presence with team interaction
  • CAS I must successfully complete within the first 12 months in position (obtain certifications where applicable):
  • IP-DECT
  • UNITE Basic
  • VoWiFi

Responsibilities  
  • Incorporate quality and continuous improvement as part of overall job performance,  adhering and training to Ascom’s QMS policies and procedures
  • Conduct user training at customer sites with travel time commonly exceeding 75% in one month
  • User training on i62/d62 and Myco handsets/NetPage/Message Handling to Ascom end devices
  • Develop the organizational skills needed to consistently complete site wrap up details and paperwork within 24 business hours; this to include site reports with survey evaluation results/FSRs/expense reports completed by month end
  • Frequent interaction with the sales and service teams to coordinate customer training events
  • User training program/course developer
  • Provide clinical consultation to support system design, deployment and commissioning
  • Co-develop self-paced learning content
  • Conduct user feedback forums and track results for continuous improvement metrics
  • Consultation for patient monitor(MMG/Cardiomax);Ascom handsets
  • Provide basic cross training / orientation for more junior Clinical Application Specialists
  • Other duties as assigned

Personal Skills  

Since we are an international company and have collaboration with people in different countries, it is important that one has an understanding of cultural diversity. It is fundamental that this candidate has the ability to cooperate and to guide others through mentoring and coaching. This role optimizes time management skills and the ability to plan and prioritize your own work. We also believe that you are able to work independently and like to work process-oriented.  

Working at Ascom 

We offer an open and international environment where personal initiative is both expected and appreciated. Our culture is reflected by the Ascom Way and its six principles: Customer Focus, Accountability & Commitment, Growth, Innovation, Leadership, We are Ascom. Key aspects are to create customer value in everything we do, take calculated risks, be curious and creative, and be passionate and inspire. Ascom is a company where you will be able to engage with all parts of the value stream, from development to sales, manufacturing, supply chain and service delivery. If you are motivated by making a real difference in your work, you are probably one of us.  

Benefits     

Ascom recognizes employees as people with responsibilities outside of the office. There is a true desire to provide optional tools that assist employees in protecting themselves as well as their immediate family.        

Group benefits start with major medical insurance with a national carrier. Dental, Vision, Life and LTD insurances are included at little to no additional cost for employee or family coverage.        

Ascom contributes a majority of the costs for employees to obtain coverage for themselves and their family.        

We provide employees with an optional 401k plan after 60 days of full time employment.       

These benefits are available to employees that meet the eligibility requirements as stated in each benefits plan document.   

The selection process is starting soon so, apply now!   

Ascom (US) Inc. is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, marital status, family responsibilities, pregnancy, genetic information, protected veteran or military status, and regardless of whether the qualified applicants are individuals with disabilities.   

The Ascom workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation (including any technical assistance with the Ascom Careers website or submission process), whether during the job application, hiring process, or afterwards are selected for an Ascom position, please call 919-535-6151 or contact us via email at tatiana.franco@ascom.com. 
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